Shipping & Delivery Policy

Our products are dispatched from multiple fulfillment centers located in the United States, the United Kingdom, and Hong Kong. The warehouse used for your order depends on product availability at the time of purchase. In some cases, your item may be shipped from a different country than expected if stock is only available there.

Our logistics are managed through automated systems integrated with Shopify, allowing for fast and efficient order processing. We also perform regular stock checks to maintain a high level of product quality.

Current Shipping Conditions

Due to increased demand and occasional supply chain constraints, delivery times may be slightly longer than usual. We appreciate your patience during this period.

Please allow an additional 1 to 4 business days for order processing. Estimated delivery times will always be displayed at checkout.

Restricted Territories

The products available on this website are not offered for sale or delivery within the European Union, including France.

Any order placed with a delivery address within the European Union will be declined or cancelled automatically.

This website and its offers are intended exclusively for customers located outside of the European Union, including the United States, Canada, the United Kingdom, Australia, and other approved regions.

By using this website, you confirm that you are not based in the European Union and that you will not attempt to ship products to restricted locations.

Delivery Times

Estimated delivery time ranges between 5 to 10 business days depending on your location (excluding weekends, public holidays, and external delays).

Processing time (before shipment) typically takes between 1 to 3 business days. During peak periods or high demand, this may extend to 7 to 10 business days.

All delivery timelines are estimates and may vary depending on local postal services, customs procedures, and destination country.

Customs & Duties

Any applicable customs fees, import duties, or taxes are the responsibility of the customer. These charges are determined by your local authorities and are not controlled by Jadéa.

Shipping Responsibility

Orders are shipped based on the information provided at checkout. Once your package arrives in your country, it will be handled by your local postal service.

For any delivery-related issues after arrival, customers are responsible for contacting their local carrier.

We are not liable for packages that are lost, stolen, or delayed once handed over to the shipping carrier.

Tracking Information

Once your order has been dispatched, you will receive an email containing your tracking number. If you do not see it, please check your spam or junk folder.

Tracking updates may take between 2 to 5 business days to appear depending on the carrier.

Import Authorization

By placing an order, you authorize Jadéa to arrange the import of goods on your behalf. This process may be handled directly or through third-party logistics partners.

The recipient agrees to cover any applicable taxes, duties, or import-related fees in addition to the purchase price.

Returned Packages

If a package is returned for reasons not attributable to Jadéa (such as incorrect address or failed delivery), it may be reshipped at the customer’s expense.

Refunds for returned packages under these conditions will be issued excluding any shipping costs incurred.

For returns, we recommend using a tracked shipping method or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

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FAQ

Lost Packages

Jadéa is not responsible for delivery issues resulting from incorrect address details provided at checkout. Please ensure your information is accurate before confirming your order.

If an address error is identified, you must notify us within 24 hours. After this timeframe, we cannot guarantee changes.

If a package is returned due to incorrect information, the customer may choose between a reshipment (at their expense) or a refund excluding return shipping fees.

Customs Charges

Shipping costs do not include potential customs duties or import taxes. By completing your purchase, you acknowledge that your order may be subject to such charges upon arrival in your country.

Tracking Information

A tracking number will be sent to you by email once your order has shipped. Be sure to check your spam folder if needed.

Tracking Status Not Updating

Some carriers require 2 to 5 business days to activate tracking updates. If no information appears after 5 business days, please contact us.

Order Cancellation

Orders can be cancelled within 6 hours of purchase without any fees. After this period, or once the order has been shipped, cancellation is no longer possible.

To request a cancellation, please email us with the subject line: "CANCELLATION".

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By placing an order on this website, you confirm that you have read and accepted this Shipping & Delivery Policy. You also confirm that you are not located within the European Union and that you are legally allowed to import this product into your country.